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Shipping Policy

SHIPPING COSTS

  • Free Shipping Germany wide (except WOLFSBURG) above 39€
  • Free shipping in Wolfsburg for order above 49€
  • For order below 39€  delivery charge will be 4,99€ (Germany wide)

SHIPPING CONDITIONS

  • We use  DPD / DHL / Hermes for shipping in Germany as the main delivery service.  
  • If you have the order delivered to DPD/DHL/Hermes collection point, you can collect the package within one week. After that, the package will automatically be returned. 
    You will see this as a status in your Track & Trace. When we have received the package back, we will credit the products and €6.95 administration costs per package will be charged.
  •  Please note:
     we do not receive a message from DPD/DHL/Hermes when your package is returned, so keep a close eye on your Track & Trace. If you have any questions about the return, you can contact us.
  • Order Confirmation :
    •  Our standard order processing time is 1-2 working days. 
    • Once your order is proceed, it will be shipped within 2-3* working days.
    • *except holidays.



    • For any specific delivery requirements or questions, please contact us via email on info@namastedeutschland.de

    Reasons for delivery failures:

    • You provided the wrong phone number or address for delivery
    • There is a mistake in the address/ or doorbell name is different than order name for delivery that was provided
    • The address for delivery is not reasonably accessible
    • The address for delivery cannot safely be accessed
    • There is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery
    • Unavailability of the person at the address for delivery to accept delivery (if signature is mandatory).

    • Note: Re-delivery will be chargeable in the above mentioned cases.


    Damages
    *NOTE:  Frozen and Fresh Vegetables/ Fruits will be delivered in normal packaging. It will take 2-3 days to deliver. We don't take any responsibilities of it's freshness.

    namastedeutschland.de takes care of any damages or lost items during shipping. If you received your order damaged, please contact us at business@namastedeutschland.de

    Follow these steps to report the same:

    • 1. Take pictures of the damaged items.
    • 2. Send us an email to business@namastedeutschland.de, with your order number and pictures of the damaged items.